jiliive Terms & Conditions

For the purposes of these Terms and Conditions, the following definitions apply:

• "Platform" refers to the jiliive website accessible at jiliive.net, including all sub-pages, mobile-optimised versions, and any associated applications.
• "Player" / "User" refers to any individual who has registered an account on the jiliive Platform or who accesses the Platform in any capacity.
• "Account" refers to the registered user account created by a Player on jiliive, which stores the Player's personal information, transaction history, and PHP wallet balance.
• "Funds" refers to real-money PHP balances held in a Player's jiliive account wallet, deposited via supported payment methods.
• "Bonus Funds" refers to promotional credits, free bet allocations, cashback awards, or other incentive balances credited to a Player's account by jiliive that are subject to wagering requirements before withdrawal.
• "Wagering Requirement" refers to the multiplier applied to a bonus amount that must be fulfilled through eligible real-money play before Bonus Funds or associated winnings may be withdrawn.
• "Services" refers collectively to all games, betting markets, casino products, bingo rooms, racing markets, and ancillary features made available through the jiliive Platform.
• "Prohibited Jurisdiction" refers to any country, territory, or region from which access to or use of the jiliive Platform is restricted or prohibited under applicable law.

2.1 By accessing jiliive.net, registering an account, or using any of the Services offered on the Platform, you unconditionally accept and agree to be bound by these Terms and Conditions, together with our Privacy Policy and any game-specific rules or promotional terms published on the Platform from time to time.

2.2 These Terms form the entire agreement between you and jiliive with respect to your use of the Platform. They supersede all prior representations, negotiations, and understandings — whether oral or written — between you and jiliive relating to the subject matter herein.

2.3 jiliive reserves the right to amend, update, or modify these Terms at any time. Material amendments will be communicated to registered Players via the email address on file. Continued use of the Platform following the publication of updated Terms constitutes acceptance of the revised Terms.

3.1 Age Requirement. You must be at least twenty-one (21) years of age to register an account on jiliive or to use any of the Services. This age requirement is mandated under Philippine online gaming regulations applicable to casino-style gambling products. jiliive strictly enforces this requirement and conducts age verification checks as part of the account registration and Know Your Customer (KYC) process.

3.2 Geographic Eligibility. jiliive's Services are intended for use by residents of the Philippines. By registering an account, you confirm that you are physically located within the Philippines and that your use of the Platform does not violate any applicable laws in your jurisdiction.

3.3 Single Account Rule. Each Player is permitted to maintain one (1) registered account on jiliive. The creation of multiple accounts — whether using different names, email addresses, payment methods, or device identifiers — is strictly prohibited. Where multiple accounts are detected, jiliive reserves the right to close all associated accounts, void all pending and settled bets, and forfeit all balances.

3.4 Exclusion List. Individuals who are currently self-excluded from jiliive or from any other regulated gaming platform in the Philippines are not eligible to register or maintain an active jiliive account. If you have previously requested self-exclusion, you must not attempt to circumvent this restriction by creating a new account.

3.5 Employees and Associates. Employees, contractors, directors, and their immediate family members associated with jiliive or its technology and service providers are not permitted to hold a Player account or participate in any real-money games or betting markets on the Platform.

4.1 Accurate Information. When registering an account on jiliive, you are required to provide accurate, complete, and up-to-date personal information, including your full legal name, date of birth, residential address in the Philippines, email address, and mobile number. jiliive is entitled to suspend or close accounts where inaccurate or unverifiable registration information is provided.

4.2 KYC Verification. jiliive conducts identity verification (KYC) checks in accordance with applicable anti-money laundering and platform security requirements. You may be required to submit a government-issued photo ID (such as a Philippine passport, SSS ID, UMID, or driver's licence), proof of address, and proof of payment method ownership before withdrawals are processed.

4.3 Account Security. You are solely responsible for maintaining the confidentiality of your login credentials, including your username, password, and any two-factor authentication codes associated with your jiliive account. You must not share your login details with any third party. jiliive will not be held liable for any loss or damage arising from unauthorised access to your account resulting from your failure to safeguard your credentials.

4.4 Compromised Accounts. If you suspect that your account has been accessed without your authorisation, you must notify jiliive support immediately at [email protected]. jiliive will take reasonable steps to investigate and, where appropriate, temporarily suspend the account pending resolution.

4.5 Account Closure

You may request the closure of your jiliive account at any time by contacting our support team. Upon closure, any remaining real-money balance will be returned to you via your registered payment method, subject to the completion of any outstanding KYC requirements and verification of the absence of any pending bonus wagering obligations. Accounts flagged for suspicious activity, fraud, or breach of these Terms may be closed by jiliive without notice and without obligation to return balances pending investigation.

5.1 Accepted Payment Methods. jiliive supports the following deposit and withdrawal channels for Philippine players: GCash, Maya, GrabPay, BPI, BDO, Metrobank, 7-Eleven CLiQQ, Coins.ph, and USDT TRC20. All real-money transactions are denominated in Philippine Peso (PHP). jiliive does not impose deposit fees; however, third-party payment providers may apply their own transaction charges.

5.2 Minimum Deposit. Minimum deposit thresholds vary by payment method and are displayed within the jiliive cashier at the time of transaction. Players are advised to review current minimum and maximum transaction limits within their account dashboard before initiating a deposit.

5.3 Withdrawal Processing. Withdrawal requests are processed by jiliive within the timeframes stated in the cashier and support documentation. Processing times may vary depending on the payment method selected, KYC status, and whether the withdrawal request requires additional verification. jiliive is not liable for delays attributable to third-party payment processors or banking institutions.

5.4 Withdrawal Restrictions on Bonus Funds. Bonus Funds and winnings generated from Bonus Funds may not be withdrawn until the applicable Wagering Requirement has been fulfilled in full. Attempting to withdraw a balance that includes uncleared Bonus Funds may result in the forfeiture of the bonus component of that balance.

5.5 Anti-Money Laundering. In compliance with applicable Philippine anti-money laundering regulations, jiliive reserves the right to request additional documentation before processing withdrawal requests. Withdrawals must be returned to the same payment method used for the original deposit where technically feasible. jiliive reserves the right to report suspicious transaction patterns to relevant Philippine financial intelligence authorities.

6.1 General Bonus Terms. All bonuses, free bets, cashback offers, reload promotions, and loyalty rewards offered by jiliive are subject to the specific terms and conditions published alongside each promotion. In the event of any conflict between promotion-specific terms and these general Terms and Conditions, the promotion-specific terms shall prevail.

6.2 Wagering Requirements. Unless otherwise stated in the relevant promotion terms, Bonus Funds are subject to a wagering requirement that must be completed before any associated winnings may be converted to withdrawable real-money funds. Wagering requirements and eligible games for each promotion are clearly stated on the relevant promotion page.

6.3 One Bonus Per Player. Welcome bonuses and first-deposit promotions are available only once per Player, per household, per IP address, and per payment method. Any attempt to claim a new-player bonus using a second account or by re-registering following account closure will be treated as bonus abuse and will result in the forfeiture of all bonuses and associated winnings.

6.4 Bonus Expiry. Bonus Funds and associated wagering requirements expire within the timeframe stated in the relevant promotion terms. Expired Bonus Funds will be automatically removed from a Player's account without compensation.

6.5 jiliive's Discretion. jiliive reserves the right to withdraw, amend, or cancel any promotion at any time without prior notice. jiliive further reserves the right to withhold or void bonuses where evidence of bonus abuse, system exploitation, or breach of these Terms is identified.

7.1 Game Providers. The games available on jiliive are supplied by certified third-party game providers including, but not limited to, JILI Games and Pragmatic Play. Each game is governed by the rules and return-to-player (RTP) parameters set by the respective provider. Game-specific rules are accessible within each game's information panel.

7.2 Random Number Generation. All random-outcome games on jiliive — including slots, virtual table games, and bingo — use certified random number generators (RNGs) that are independently tested and audited by the relevant game providers. jiliive does not alter, modify, or interfere with RNG outcomes.

7.3 Malfunction Policy. In the event of a game malfunction, system error, or network failure that interrupts play, jiliive reserves the right to void the affected round and refund the stake amount to the Player's account. jiliive will not be liable for any purported winnings generated as a result of a technical malfunction. The decision of jiliive's technical team regarding malfunction outcomes is final.

7.4 Bet Limits. Minimum and maximum bet limits apply to all games and betting markets on jiliive. These limits are displayed within each game or market and may vary based on the Player's account tier, game type, or promotional conditions. jiliive reserves the right to amend bet limits at any time.

8.1 The following activities are strictly prohibited on the jiliive Platform. Engaging in any of the following may result in immediate account suspension or permanent closure, forfeiture of all balances, and referral to relevant Philippine law enforcement or regulatory authorities:

• Registering more than one account on jiliive, whether using your own identity or the identity of another person.
• Providing false, misleading, or unverifiable personal information during registration or KYC verification.
• Accessing or attempting to access the Platform if you are under 21 years of age.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the Platform or place bets.
• Exploiting software bugs, glitches, or unintended game mechanics to gain an unfair advantage.
• Colluding with other Players in table games, poker, or any other multi-player format.
• Using the jiliive Platform for any money laundering, financial fraud, or other criminal activity.
• Attempting to reverse-engineer, decompile, or copy any component of the jiliive Platform.
• Engaging in abusive, threatening, or harassing conduct toward jiliive staff or other Players.
• Placing bets on behalf of a third party or operating any form of betting syndicate through a single jiliive account without prior written authorisation from jiliive.

9.1 jiliive is committed to promoting responsible gaming practices and providing tools that help Filipino players maintain control over their gambling activity. The following responsible gaming features are available to all registered jiliive account holders:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits that restrict the total amount of PHP that can be deposited within the chosen period.
• Session Time Limits: Players may configure session duration alerts that notify them when a defined period of continuous play has elapsed.
• Cooling-Off Period: Players may request a temporary suspension of their account for a period of their choosing (typically 24 hours to 6 weeks) to take a break from gaming.
• Self-Exclusion: Players who believe they need a more extended break from gaming may request permanent or long-term self-exclusion. Self-exclusion requests are processed promptly and result in the immediate suspension of account access and the cessation of all marketing communications.

9.2 21+ Age Policy. jiliive strictly enforces the 21-year minimum age requirement for all account holders. Age verification is conducted at registration and may be requested again prior to withdrawal processing. Any account found to belong to an individual under 21 years of age will be immediately closed and any deposits returned.

9.3 Problem Gambling Resources. If you are concerned about your gambling habits, or those of someone you know, jiliive encourages you to seek assistance from qualified support organisations available in the Philippines. The Philippine Amusement and Gaming Corporation (PAGCOR) provides responsible gaming guidance through its official channels. Players may also contact the jiliive support team for a confidential referral to appropriate support resources.

10.1 All content on the jiliive Platform — including but not limited to software code, page designs, graphics, logos, brand names, game interfaces, written content, and promotional materials — is the exclusive intellectual property of jiliive or its licensed content providers. All rights are reserved.

10.2 You are granted a limited, non-exclusive, non-transferable licence to access and use the jiliive Platform solely for your personal, non-commercial entertainment purposes. This licence does not permit you to copy, reproduce, distribute, modify, publicly display, or create derivative works from any element of the Platform without the prior written consent of jiliive.

10.3 Any unauthorised use of jiliive intellectual property may constitute a violation of Philippine intellectual property laws and will be pursued accordingly.

11.1 To the fullest extent permitted by applicable Philippine law, jiliive shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of data, loss of profits, loss of winnings attributable to technical malfunction, or interruption of service.

11.2 jiliive's total aggregate liability to any Player in respect of any single claim or series of related claims shall not exceed the total amount deposited by that Player during the thirty (30) day period immediately preceding the event giving rise to the claim.

11.3 jiliive does not warrant that the Platform will be available on an uninterrupted basis. Scheduled and unscheduled maintenance periods, third-party infrastructure failures, or events outside jiliive's reasonable control may result in temporary platform unavailability. jiliive will endeavour to provide advance notice of scheduled maintenance where practicable.

11.4 Nothing in these Terms shall exclude or limit jiliive's liability for fraud, gross negligence, or any other liability that cannot lawfully be excluded or limited under Philippine law.

12.1 jiliive collects, processes, and stores personal data provided by Players in accordance with our Privacy Policy, which forms an integral part of these Terms and Conditions. By registering an account on jiliive, you consent to the collection and processing of your personal data as described in the Privacy Policy.

12.2 jiliive implements industry-standard technical and organisational security measures to protect Player data from unauthorised access, loss, or disclosure. These measures include SSL/TLS encryption, secure data storage, access controls, and regular security audits.

12.3 Player data will not be sold or rented to unaffiliated third parties. Data may be shared with regulated KYC and payment processing partners as required to operate the Platform and comply with applicable Philippine anti-money laundering obligations.

13.1 jiliive reserves the right to amend these Terms and Conditions at any time. All amendments will be published on this page with an updated effective date. Where changes are material — for example, changes to withdrawal conditions, bonus terms, or eligibility requirements — jiliive will notify registered Players via email to the address on file at least seven (7) days before the changes take effect.

13.2 Your continued use of the jiliive Platform following the effective date of any amendment constitutes your unconditional acceptance of the revised Terms. If you do not accept the amended Terms, you must cease using the Platform and may request account closure in accordance with Section 4.5.

14.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute, controversy, or claim arising out of or relating to these Terms or the use of the jiliive Platform shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

14.2 Informal Resolution. Before initiating any formal legal proceedings, Players are encouraged to contact jiliive's customer support team to seek an informal resolution. jiliive is committed to resolving Player disputes fairly and promptly. The majority of disputes can be resolved satisfactorily through direct communication with our support team.

14.3 Complaints Procedure. If a Player's complaint cannot be resolved through informal support channels, a formal written complaint may be submitted to [email protected] with the subject line "Formal Complaint." jiliive will acknowledge receipt of formal complaints within 48 hours and will endeavour to provide a substantive response within fourteen (14) calendar days.

15.1 For general enquiries, account support, responsible gaming requests, or questions about these Terms and Conditions, Filipino players may contact the jiliive support team using the following details:

• Email (Support): [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Platform: jiliive.net
• Serving: The Philippines — Manila, Cebu, Davao, Quezon City, Makati, and all regions

15.2 jiliive support is available in Filipino-friendly English and aims to respond to all support enquiries within a reasonable timeframe depending on query complexity and volume.