jiliive Privacy Policy

1.1 jiliive operates the online gaming and sports betting platform accessible at jiliive.net (the "Platform"). For the purposes of this Privacy Policy, jiliive acts as the data controller in respect of personal information collected from registered players and website visitors based in the Philippines.

1.2 jiliive is committed to handling all personal data entrusted to us with the utmost care and in full compliance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.

1.3 If you have any questions about how jiliive processes your personal data, or if you wish to exercise any of your data privacy rights, you may contact our support team directly at [email protected].

2.1 jiliive collects personal data from you in several ways — directly when you register or interact with the Platform, automatically as you browse and play, and occasionally from third-party verification partners as part of our KYC obligations. The categories of personal data we collect include:

2.2 Special Categories of Data. jiliive does not intentionally collect special categories of sensitive personal data (such as health information, religious beliefs, or political opinions) from its players. If any such information is provided incidentally — for example, within a support message — it will be handled with heightened care and will not be used for any purpose other than responding to your specific inquiry.

2.3 Data from Third Parties. jiliive may receive supplementary personal data from regulated third-party KYC verification providers and fraud screening services as part of our regulatory obligations. This data is used solely to verify your identity and comply with applicable Philippine anti-money laundering requirements.

3.1 jiliive uses the personal data it collects for the following purposes:

• Account Management: To create and maintain your jiliive player account, verify your identity, and process deposits and withdrawals in PHP through your chosen payment method.
• Service Delivery: To provide access to jiliive's full range of games and betting markets — including slots, bingo, racing, live casino, and sports betting — and to personalise your on-platform experience.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, account takeover attempts, bonus abuse, money laundering, and any other conduct that violates jiliive's Terms & Conditions or applicable Philippine law.
• Regulatory Compliance: To fulfil our obligations under the Data Privacy Act of 2012, anti-money laundering regulations, and any requirements imposed by applicable Philippine gaming regulatory authorities.
• Customer Support: To respond to your queries, process complaints, and deliver the 24/7 support service that jiliive provides to all Filipino players.
• Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling behaviour and to administer self-exclusion, deposit limit, and cooling-off requests submitted by players.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates by email or SMS — but only where you have opted in or where we have a legitimate interest in contacting you as an existing customer. You may opt out at any time.
• Platform Improvement: To analyse aggregate usage patterns, identify technical issues, and improve the overall performance and security of the jiliive Platform.

4.1 Under the Philippine Data Privacy Act of 2012, jiliive processes your personal data on the basis of one or more of the following lawful grounds:

• Contractual Necessity: Processing your identity, contact, and financial data is necessary to perform the contract between you and jiliive — that is, to operate your account and provide the gaming services you have registered to access.
• Legal Obligation: Certain data processing activities — including KYC verification, anti-money laundering transaction monitoring, and age verification — are required by Philippine law and cannot be waived.
• Legitimate Interest: jiliive processes technical and usage data to maintain platform security, prevent fraud, and improve service quality. We have assessed that these legitimate interests do not override your fundamental privacy rights.
• Consent: Where jiliive sends you marketing communications or uses non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of any processing carried out before withdrawal.

5.1 jiliive does not sell, rent, or trade your personal data to any third party for commercial gain. We may share your personal data only in the following limited circumstances and only to the extent necessary:

• KYC & Identity Verification Partners: Regulated identity verification providers who assist jiliive in confirming the identity and age of new account holders in compliance with Philippine requirements.
• Payment Processors: Certified payment service providers (including those facilitating GCash, Maya, BPI, BDO, Metrobank, and other PHP payment channels) who process deposit and withdrawal transactions on jiliive's behalf.
• Fraud Prevention & Security Services: Specialist cybersecurity and anti-fraud vendors who assist jiliive in detecting suspicious activity, account takeover attempts, and collusion.
• Technology & Hosting Providers: Cloud infrastructure and platform technology partners who provide the servers and software environment on which jiliive operates. These partners act as data processors and are bound by strict data processing agreements.
• Game Providers: Third-party game studios (such as JILI Games and Pragmatic Play) may receive pseudonymised session data necessary for game operation, bug resolution, and RNG audit purposes.
• Regulatory Authorities: jiliive may disclose personal data to the National Privacy Commission, law enforcement agencies, or other competent Philippine authorities where required to do so by law, court order, or regulatory direction.

5.2 All third-party processors engaged by jiliive are subject to written data processing agreements that require them to handle personal data only as instructed by jiliive, maintain appropriate security measures, and comply with applicable Philippine data privacy obligations.

6.1 jiliive uses cookies, web beacons, pixel tags, and similar tracking technologies on the jiliive.net Platform. These technologies help us deliver a faster, more personalised, and more secure experience for Filipino players.

Types of Cookies Used by jiliive

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged into your jiliive account and security tokens that protect against cross-site request forgery (CSRF). These cookies cannot be disabled.
• Functional Cookies: Used to remember your preferences — such as your preferred game category, language setting, and whether you have acknowledged our responsible gaming prompts. Disabling these may affect your experience.
• Analytics Cookies: Help jiliive understand how players use the Platform by collecting aggregate, anonymised data about page visits, session durations, and feature interactions. This information is used solely to improve the Platform.
• Marketing Cookies: Used only where you have provided consent. These cookies help jiliive deliver relevant promotional content and measure the effectiveness of bonus campaigns shown to Filipino players.

6.2 Managing Cookies. You may control and delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging into your jiliive account. Instructions for managing cookies are available in the help documentation of all major browsers (Chrome, Firefox, Safari, Edge).

7.1 jiliive retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, in accordance with Philippine anti-money laundering record-keeping requirements.
• Transaction and financial data: Retained for a minimum of five (5) years following each transaction in compliance with applicable financial record-keeping obligations.
• Customer support communications: Retained for up to three (3) years following the resolution of the relevant support query.
• Technical and usage data: Retained in aggregate and anonymised form for up to two (2) years for platform analytics purposes.
• Marketing consent records: Retained for the duration of the marketing relationship, plus a reasonable period thereafter to demonstrate compliance with consent requirements.

7.2 Where personal data is no longer required for its stated purpose and no legal obligation to retain it exists, jiliive will securely delete or anonymise that data in accordance with our internal data lifecycle management procedures.

8.1 Under the Philippine Data Privacy Act of 2012, jiliive players are entitled to the following data subject rights:

• Right to Be Informed: The right to know whether jiliive is processing your personal data and to receive clear information about how that data is being used — which is the purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data jiliive holds about you, including information on how it is being processed and with whom it has been shared.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data that jiliive holds about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jiliive's overriding legal obligations to retain certain data.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes. Upon receipt of a valid objection, jiliive will cease processing your data for marketing without delay.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that jiliive transmit this data to another service provider where technically feasible.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission of the Philippines if you believe that jiliive has violated your data privacy rights.

8.2 To exercise any of the above rights, please submit your request in writing to [email protected] with the subject line "Data Privacy Request." jiliive will acknowledge your request within 48 hours and will endeavour to fulfil it within thirty (30) calendar days, subject to identity verification and any applicable legal constraints.

9.1 jiliive's Platform is strictly intended for individuals who are at least twenty-one (21) years of age, as required under Philippine online gaming regulations applicable to casino-style gambling products. jiliive does not knowingly collect personal data from individuals under the age of 21.

9.2 Age verification is conducted as part of the account registration process. Where jiliive discovers or has reasonable grounds to believe that a registered account belongs to an individual under 21 years of age, the account will be immediately suspended, all personal data associated with the account will be securely deleted (subject to any mandatory retention obligations), and any deposits made will be returned to the original payment source.

9.3 If you are a parent or guardian and you believe that a minor under your care has attempted to register on jiliive, please contact us immediately at [email protected]. We will take prompt action to investigate and resolve the matter.

10.1 jiliive implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jiliive Platform.
• AES-256 encryption for sensitive personal and financial data stored on jiliive's servers.
• Role-based access controls that limit staff access to personal data on a strict need-to-know basis.
• Regular vulnerability assessments and penetration testing of the jiliive Platform and infrastructure.
• Multi-factor authentication requirements for all jiliive administrative systems.
• Continuous monitoring and automated alerting for suspicious access patterns or data anomalies.
• Formal incident response procedures for managing and notifying affected parties of any data security incidents.

10.2 Data Breach Notification. In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected jiliive players, jiliive will notify the National Privacy Commission of the Philippines within 72 hours of becoming aware of the breach, as required under the Data Privacy Act of 2012. Affected players will be notified promptly thereafter, providing details of the nature of the breach and the steps taken to mitigate its impact.

10.3 While jiliive takes every reasonable precaution to secure your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — please use a strong, unique password for your jiliive account and enable two-factor authentication where available.

11.1 jiliive primarily processes and stores player data within secure data centres serving the Philippines and the Asia-Pacific region. In limited circumstances — for example, where a third-party game provider or technology partner is based outside the Philippines — your personal data may be transferred to and processed in another country.

11.2 Where such international transfers occur, jiliive ensures that appropriate safeguards are in place to protect your personal data in accordance with the standards required by the Philippine Data Privacy Act of 2012. These safeguards may include contractual clauses, standard data protection agreements, or reliance on the adequacy of the data protection framework of the recipient country as recognised by the National Privacy Commission.

11.3 jiliive will never transfer your personal data to a jurisdiction that does not provide an adequate level of data protection without first implementing appropriate contractual and technical safeguards to compensate for that gap.

12.1 The jiliive Platform may contain references to third-party game providers and services. jiliive is not responsible for the privacy practices or content of any third-party platform, and this Privacy Policy applies solely to data collected through jiliive.net and its associated services.

12.2 We encourage you to review the privacy policies of any third-party services you access in connection with your use of jiliive, particularly those of your chosen Philippine payment provider (such as GCash, Maya, or BPI Online) which have their own independent data privacy practices.

13.1 jiliive reserves the right to update or amend this Privacy Policy at any time. All revisions will be published on this page with an updated effective date at the top of the document. Where changes are material — for example, changes to the types of data we collect, the purposes for which we use it, or your rights as a data subject — jiliive will notify all registered players via the email address on file prior to the changes taking effect.

13.2 We encourage you to review this Privacy Policy periodically to stay informed about how jiliive is protecting your personal data. The most current version of the Privacy Policy will always be accessible at jiliive.net/privacy-policy.

13.3 Your continued use of the jiliive Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you object to any revision, you may request account closure in accordance with the Terms & Conditions.

14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or to the way jiliive handles your personal data, please contact our team using the details below:

• Email: [email protected]
• Subject Line for Privacy Requests: "Data Privacy Request"
• Support Hours: 24 hours a day, 7 days a week
• Platform: jiliive.net
• Serving: The Philippines — Manila, Cebu, Davao, Quezon City, Makati, and all regions nationwide

14.2 jiliive's support team is trained to handle data privacy inquiries in a professional and confidential manner. We will acknowledge all privacy-related requests within 48 hours and aim to resolve them fully within 30 calendar days.

14.3 If you are not satisfied with jiliive's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines through their official channels. jiliive will cooperate fully with any NPC inquiry or investigation.